Job Title: Experience Manager 

Location: Lahore & Karachi, Pakistan

Company Overview:

At Dastgyr, we’re on a mission to revolutionize the way businesses connect, source, and grow. We create seamless, tech-driven solutions that empower retailers and wholesalers to thrive in an ever-changing global landscape.

Since our journey began, we’ve raised $37 million in Series A funding, backed by renowned investors like SOSV, KFW, Cedar Mundi, ADB, OTF, and many others who share our vision. Today, our business spans 15+ countries across 5 continents, supported by a global team operating out of 5 offices worldwide.

Our success is fueled by a relentless drive to excel, a commitment to acting like owners, and a shared belief in helping each other grow. By staying on the offence, moving at lightning speed, and fostering clear communication, we’ve built a culture that drives innovation and pushes boundaries.

Our Vision

We’ve achieved incredible early success, and we’re scaling aggressively to build on this momentum. Our focus is now on expanding operations, innovating offerings, and transforming the fresh produce and imported F&B sector in the UK. By the end of 2025, we aim to achieve $20 million GMV in the UK, and by 2026, we will be live in 3 key global markets: the UK, USA, and Germany.

Why Dastgyr?

Our trajectory is bold and ambitious, but it’s grounded in a culture of ownership, excellence, and innovation. At Dastgyr, you’ll be part of a team that doesn’t just grow a business—we’re reshaping the future of global commerce. Together, we’re creating a diverse, dynamic company where bold ideas, exceptional talent, and global impact redefine what’s possible in B2B retail.

Join us in shaping the future of commerce.

Key Responsibilities:

• Proactively owning initiatives aimed at increasing customer satisfaction with the platform

• Maintaining the integrity of all front facing comms with customers and partners, particularly focusing on community management

• Safeguarding and advocating for the customers and partners in all internal changes

• Own customer satisfaction metrics and proactively seek feedback from customers, reporting on trends and areas for improvement.

• Assist in developing and implementing strategies to enhance the customer experience.

• Collaborate with other departments to ensure a consistent and high-quality experience across all touchpoints.

• Maintain in-depth knowledge of company products/services and policies.

• Handle returns, refunds, and exchanges with a focus on customer and partner satisfaction

• Ensure seamless execution of all projects and rollouts impacting the experience of our platform's end users.

Qualifications:

• 2-4 years of cross-disciplinary experience, especially in a marketplace or e-commerce setting with a deep desire to work on experience projects and advocating for the end user

• Should be proactive and a go-getter. Likes to take initiatives and manages stakeholders well. Extremely high work ownership

• Proactive problem-solving skills to identify issues, propose solutions, and work collaboratively with teams to implement improvements.

• Extremely analytical, data-driven & with a keen eye on process improvement

• SQL and Data-Visualization skills are mandatory for this role.

• Education: Bachelors (minimum) degree from a reputed institute. 

What We Offer:

• Become part of a well-funded Series A powerhouse with $37 million raised, poised to revolutionise global markets and redefine industry standards.

• Join a company aiming to go public by 2026, giving you the opportunity to grow alongside us during this exciting journey.

• Take on a dynamic role with the chance to expand into international markets, shaping the future of cross-border commerce.

• Unlock the potential of ESOPs that could translate into life-changing wealth, paving the way to financial independence and beyond.

• Collaborate with a dynamic team of serial entrepreneurs driven by the mission to solve the global cross-border challenge at scale and transform the way businesses connect.